Mercier Consultancy MD is excited to offer an Entry-Level Italian Customer Care position with a leading Online Marketplace company based in Greece. This role provides an excellent opportunity to kick-start your career in customer service while enjoying the beautiful lifestyle Greece has to offer. You will be part of a dynamic team that supports Italian-speaking customers, ensuring their experience with the online marketplace is seamless and positive. A fully paid relocation package is available to assist you with the move.
Key Responsibilities
- Provide professional customer support in Italian across multiple channels..
- Assist customers with inquiries regarding orders, payments, returns, and other marketplace-related issues.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Stay informed about the company’s products, policies, and promotions.
- Fluency in Italian (both spoken and written) is essential.
- A minimum English proficiency of B2 is a requirement.
- Strong communication and interpersonal skills.
- Eagerness to learn and develop in a fast-paced environment.
- Basic computer skills and ability to work with CRM software.
- Ability to work well in a team and adapt to new challenges.
- Willingness to relocate to Greece; a fully paid relocation package is provided.
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Health Insurance
- And Much More...
